Refund policy

Last updated: 08/08/2026

We want you to love your SoldOutPaws gear. Please read this policy carefully before ordering, since every item is custom-made using your pet's photo.

CUSTOM, PERSONALIZED ITEMS
Every product we sell is printed to order using the photo, name, and details you provide. Because each item is made specifically for you and cannot be resold, all sales of personalized items are final once production begins. We do not offer refunds or exchanges for:
- Change of mind after you've approved your design preview
- Sizing chosen incorrectly by the customer (please check our size guide before ordering)
- Minor variations in print placement, color, or photo rendering that are inherent to custom printing

YOUR DESIGN PREVIEW PROTECTS YOU
Before anything is printed, we send you a free digital design preview. Nothing goes to production until you approve it. Please review your preview carefully — check the photo, spelling of names, and any custom text — since approval means the order is locked in for printing.

WHEN WE WILL REFUND, REPLACE, OR REPRINT
We stand behind the quality of our printing and production. We will offer a free reprint, replacement, or full refund if:
- Your item arrives damaged, defective, or with a print error that doesn't match your approved design
- Your order is lost in transit and confirmed undeliverable by the shipping carrier
- We made an error in the personalization (wrong name, wrong photo, etc.) that differs from what you approved

To request a reprint or refund under these circumstances, contact us within 14 days of delivery (or, for lost packages, 14 days after the estimated delivery window has passed) at togoloss@gmail.com with your order number and photos of the issue where applicable.

NON-PERSONALIZED ITEMS
If we ever offer non-customized, ready-made items, you may request a return within 30 days of delivery provided the item is unworn, unwashed, and in its original condition. Return shipping costs for change-of-mind returns on non-personalized items are the customer's responsibility.

HOW REFUNDS ARE PROCESSED
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

CONTACT US
Questions about your order or this policy? Reach us at togoloss@gmail.com and we'll get back to you as quickly as we can.